6 Mistakes to Avoid When Booking Local Movers

Table of Contents

Key Takeaways

What to Avoid When Booking Local Movers

1. Failing to Research Moving Companies Thoroughly
2. Neglecting to Check for Valuation Options
3. Booking at the Last Minute
4. Failing to Clarify and Confirm All Cost Details
5. Ignoring the Contract Details
6. Overlooking Red Flags

Frequently Asked Questions

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Key Takeaways ✔ Not researching moving companies thoroughly can lead to hiring unreliable movers, unexpected costs, or even falling victim to scams. ✔ Failing to check valuation options may result in inadequate coverage for lost or damaged belongings during the move. ✔ Last-minute bookings often lead to higher costs, limited availability, and fewer options for reputable movers. ✔ Not clarifying and confirming all cost details can result in unexpected charges, hidden fees, and disputes with the moving company. ✔ Ignoring contract details can lead to misunderstandings, additional expenses, or lack of liability coverage for damaged items. ✔ Overlooking red flags such as missing licenses, vague estimates, or large upfront payments can put belongings and money at risk.

Relocating involves numerous decisions, and one of the most significant is choosing the right moving companies. A poorly planned approach can lead to wasted money, damaged belongings, and added stress. In 2023 alone, 1.5 million inquiries on BBB.org were made about moving companies, reflecting the importance of due diligence. 

Here are the most common mistakes to avoid when booking moving companies, along with practical advice to ensure a smooth and stress-free experience.

What to Avoid When Booking Local Movers

1. Failing to Research Moving Companies Thoroughly

Choosing the right moving company requires more than just picking the first name that appears in an advertisement. Without proper research, individuals may face unexpected costs, damaged belongings, or fraudulent movers. 

Relying Solely on Advertisements

Advertisements are designed to make a company look appealing, but they do not always reflect the actual customer experience. Relying only on ads without checking independent reviews can lead to hiring an unreliable or untrustworthy moving service.

• Look for Verified Customer Reviews: Checking platforms like Google Reviews, Yelp, and the Better Business Bureau (BBB) provide real insights into customer experiences. These reviews help determine whether a company is reliable and delivers quality service.
  
• Check for Consistency in Ratings: A reputable moving company should have consistently positive feedback across multiple platforms. If a company has a mix of very high and very low ratings, it may indicate inconsistent service or fake reviews.
  
• Beware of Fake Reviews: Some companies post misleading positive reviews or remove negative feedback. If all reviews seem overly generic, excessively positive, or lack detail, it could be a sign that the reviews are not genuine.

Not Verifying Licenses, Credentials, and Past Customer Experiences

A legitimate moving company should have the necessary licenses and credentials to operate legally. Failing to check these details can result in hiring an unqualified or fraudulent company, leading to potential financial losses or damaged belongings.

• Verify State and Federal Licensing: For interstate moves, checking a company’s USDOT number through the Federal Motor Carrier Safety Administration (FMCSA) ensures it is properly registered. For local moves, confirming state and local licensing requirements is essential.
  
• Confirm Business Information: A professional moving company should have a physical business address, a working phone number, and an official website. If a company lacks this basic information or frequently changes its name, it could be a red flag.
  
• Ask for References: Trustworthy movers should be able to provide references from past customers. Speaking with previous clients can offer insight into their reliability, professionalism, and overall service quality.

Ignoring Complaints or Unresolved Issues 

Ignoring a company’s complaint history can lead to hiring movers who have a record of hidden fees, delayed deliveries, or holding belongings hostage for additional payments. Checking official sources can help identify potential risks before booking a mover.

• Review the Better Business Bureau (BBB) Complaints: The BBB tracks complaints and company ratings, making it easier to see if a mover has unresolved disputes or patterns of poor service. A low rating or a history of complaints should raise concerns.
  
• Check the FMCSA Database: The FMCSA maintains a database of moving companies with safety violations, complaints, and licensing details for interstate movers. Reviewing this information helps ensure the company operates legally and follows industry regulations.
  
• Search Local Consumer Protection Agencies: Many states have consumer protection offices that monitor moving fraud. Searching for local movers near me along with state regulatory agencies can reveal any legal actions or complaints against a company.

2. Neglecting to Check for Valuation Options

One of the biggest mistakes when hiring a moving company is overlooking valuation options. Many assume all movers nearby provide full protection for belongings, but coverage levels vary. 

Understanding Valuation Coverage

Valuation determines the mover’s liability if belongings are damaged or lost during the move. However, policies and coverage can differ between movers, so it is recommended to check with reputable companies like Murphy Moving & Storage for accurate pricing and detailed information.

• Basic Released Value Protection: This is the standard coverage most movers provide at no extra cost. It offers minimal compensation, typically $0.60 per pound per item, which may not be enough to cover valuable belongings.
  
• Full-Value Protection: This option provides greater coverage, requiring movers to either repair, replace, or compensate for lost or damaged items. The cost varies depending on the moving company and the declared value of the belongings.
  
• Third-Party Valuation: For added protection, homeowners can purchase third-party moving insurance. This ensures higher-value items are covered beyond what the moving company provides.

Not Reviewing Valuation Options for Lost or Damaged Items

Understanding how lost or damaged items are covered can prevent financial losses and disputes with moving companies.

• Filing a Claim: Movers have a claims process, but without proper coverage, compensation may be minimal. Reviewing how to file claims and expected payout amounts is crucial.
  
• High-Value Item Declaration: Some companies require customers to declare expensive items separately for additional protection. If not listed, these items may not be fully covered.
  
• Checking Homeowner’s or Renter’s Valuation: Some policies provide partial coverage for moving-related damages, but terms vary. Contacting the insurance provider before moving is recommended.

3. Booking at the Last Minute

Waiting until the last minute to hire a moving company can lead to several challenges, including higher costs, limited availability, and an increased risk of falling victim to scams. 

Limited Availability and Higher Prices

Most reputable moving companies receive bookings well in advance, especially during peak seasons. Last-minute scheduling often leaves fewer options and results in significantly higher costs.

• Fewer Scheduling Options: When movers are booked out, customers may have to settle for companies with questionable reputations or unverified credentials.
  
• Increased Costs: Moving companies often charge premium rates for last-minute bookings due to high demand or the need for expedited services. These added fees can significantly increase the overall cost of the move. However, pricing and policies vary among moving companies, so it is recommended to check with reputable providers, such as Murphy Moving & Storage, for accurate estimates and detailed information.
  
• Reduced Customization Options: Last-minute bookings may limit the availability of additional services such as packing, temporary storage, or flexible scheduling, making the move more stressful.

Higher Risk of Moving Scams

When customers are in a hurry, they may not have enough time to properly vet a moving company, increasing the risk of fraud. Scammers often take advantage of people in urgent situations.

• Unverified Companies: Rushing to find a mover may result in hiring a company without checking its background, customer reviews, or complaint history. Searching for local movers near me with verified credentials can help in finding trustworthy services.
  
• No Proper Background Checks: In a hurry, customers may forget to confirm important details such as a moving company’s licensing, insurance coverage, or USDOT number for interstate moves.
  
• Potential for Hidden Fees: Some dishonest movers nearby exploit urgent situations by providing vague estimates and then demanding additional charges before releasing belongings.

4. Failing to Clarify and Confirm All Cost Details

Many moving companies provide estimates that seem affordable but later add hidden fees, leaving customers with significantly higher bills than expected. However, moving companies vary in pricing and policies, so it is recommended to check with reputable companies like Murphy Moving & Storage for accurate pricing and transparent information.

Accepting Vague Estimates Without an Itemized Breakdown

A detailed estimate helps avoid confusion and ensures that all services are included in the agreed-upon price. Without an itemized breakdown, moving companies may add unexpected charges.

• Verbal Quotes Are Unreliable: A legitimate moving company should provide a written estimate outlining all costs. Verbal quotes can change unexpectedly, making it difficult to dispute hidden charges.
  
• Flat Fees vs. Hourly Rates: Some movers charge a flat fee, while others use an hourly rate. Understanding which pricing model applies helps prevent overpaying for services.
  
• Unexpected Service Fees: Without a detailed estimate, charges for labor, fuel, or materials may be added later. Reviewing the breakdown ensures there are no hidden costs.

Not Confirming Whether Additional Fees Are Included

Moving quotes often cover only the basics, leaving out crucial services like packing, storage, or disassembly. Confirming these details in advance prevents last-minute charges.

• Packing Services: Some movers offer packing at an additional cost, while others may include it in the estimate. Asking in advance avoids unexpected fees on moving days.
  
• Storage Fees: If belongings need to be stored temporarily, storage costs should be clearly defined. Local movers nearby may have different pricing structures for short-term and long-term storage. It’s best to contact reputable providers like Murphy Moving & Storage for accurate estimates.
  
• Furniture Disassembly and Reassembly: Some movers nearby charge extra for taking apart and putting together furniture. Verifying this cost prevents unexpected labor charges.

Overlooking Potential Extra Costs 

Certain factors can increase the final moving cost, even if they are not initially discussed. Identifying potential surcharges in advance helps with budgeting.

• Long Carry Fees: If movers must carry items a long distance from the truck to the home, an extra fee may apply. This is common in apartment complexes or areas with limited parking.
  
• Stair and Elevator Fees: Moving companies may charge more for carrying items up multiple flights of stairs or waiting for elevators. Confirming these fees in advance helps prevent surprises.
  
• Delays and Additional Time Charges: If a move takes longer than expected due to traffic, weather, or building restrictions, some companies charge extra. Understanding the company’s policy on delays ensures transparency.

5. Ignoring the Contract Details 

Booking a moving company involves more than just agreeing on a date and price. Overlooking contract details can result in unexpected fees, disputes, or even lost belongings. 

Confirm Cancellation Policies and Liability Coverage

Unexpected circumstances can arise, so it is important to know the company’s cancellation policies and liability coverage before signing the contract.

• Cancellation Fees and Refunds: Some moving companies charge penalties for cancellations or schedule changes. Reviewing these policies helps avoid unnecessary costs if plans need to be adjusted.
  
• Coverage for Lost or Damaged Items: Many standard moving contracts offer minimal compensation based on weight rather than the actual value of belongings. Checking valuation coverage options ensures that items are adequately protected.
  
• Filing a Damage Claim: Understanding the claims process for damaged or lost items allows for quick action if issues arise after the move. A clear policy should outline the timeframe and necessary steps for filing a claim.

Avoid Signing Incomplete or Vague Contracts

A contract that lacks detail can leave customers vulnerable to unexpected fees, delays, or poor service. It is important to insist on a complete and well-defined agreement before committing to a moving company.

• Blank or Incomplete Sections: Any contract with missing information or blank spaces can be altered later, potentially leading to unexpected costs or disputes. Ensuring that all sections are properly completed provides clarity and security.
  
• Company Contact Information: The contract should list the company’s full name, address, and official contact details. When searching for local movers near me, verifying this information ensures that the business is legitimate and easily reachable.

6. Overlooking Red Flags

Choosing the right moving company is essential for a smooth and stress-free relocation. However, overlooking warning signs can lead to unexpected costs, damaged belongings, or even moving scams. Recognizing these red flags can help avoid fraudulent movers and ensure a reliable service.

Trusting Movers Who Request Large Upfront Payments

Legitimate moving companies have clear and fair payment policies. Scammers often demand large sums of money before providing any service, leaving customers vulnerable to financial loss.

• Excessive Deposits: Reputable movers require little to no upfront payment, with most requesting a small deposit at most. If a company demands a large amount in advance, it could be a scam.
  
• Cash-Only Transactions: Movers nearby that only accept cash or untraceable payment methods, such as wire transfers or cryptocurrency, may not be trustworthy. Using credit cards or other secure payment methods protects if disputes arise.
  
• No Payment Transparency: A professional moving company provides a detailed invoice outlining all charges. If a mover is vague about costs or refuses to provide a written receipt, this is a warning sign.

Failing to Recognize Signs of a Moving Scam

Fraudulent movers near you often display common warning signs that can be spotted before booking their services. Being aware of these tactics can prevent financial and emotional distress.

• Unmarked or Rented Trucks: A legitimate moving company has branded trucks with company logos and contact details. Movers using unmarked vehicles or rental trucks may not be reputable.
  
• Frequent Business Name Changes: Scam moving companies often change their names to avoid bad reviews and legal issues. Checking online for previous complaints and inconsistencies in business history can reveal potential fraud.
  
• No Physical Office or Location: A legitimate moving company should have a verifiable office address and an active customer service team. If a mover only provides a phone number with no physical location, it could be a sign of an illegitimate operation. Change of address scams remain a significant issue, accounting for 31% of complaints—though this is a decrease from 37% last year, according to recent reports.

Frequently Asked Questions

Can I move during bad weather?

Moving during bad weather is possible but requires extra precautions. Ensure walkways are cleared of snow, ice, or mud to prevent accidents. Use waterproof materials to protect your belongings, and consider rescheduling if conditions are dangerous. Communicate with your moving company about weather-related concerns, as they may have specific protocols in place.

How far in advance should I book a moving company?

It’s generally recommended to book a moving company at least 4-8 weeks in advance, especially during the peak moving season. Early booking increases your chances of securing your preferred date and time. For long-distance or large-scale moves, scheduling even earlier is advisable. Last-minute bookings may limit your options and could be more expensive.

What services do moving companies typically offer?

Most moving companies offer packing, loading, transportation, and unloading services. Some also provide optional services like unpacking, storage, and specialty moving for items like pianos or antiques. They may also sell packing supplies such as boxes and tape. Be sure to confirm which services are included in your quote and which come at an additional cost.

How can I save money when hiring a moving company?

To save money, consider downsizing by selling or donating items you no longer need. Pack your belongings yourself if the company charges extra for packing services. Schedule your move during off-peak times, such as weekdays or winter months, when rates are typically lower. Always request quotes from multiple companies to find the best deal.

Do moving companies move specialty items like artworks or antiques?

Many moving companies offer specialty moving services for items like artwork, and antiques. These items often require extra care, specialized equipment, and trained personnel. Confirm with the company that they have experience handling such items and ask about additional costs. Proper preparation, such as using custom crates or padding, ensures these valuables are transported safely.

Experience Stress-Free Moving with the Best Professionals!

Murphy Moving & Storage offers seamless moving services designed to simplify every step of the process. With a commitment to precision and care, belongings are expertly packed, safely transported and delivered on time. With a wide range of moving and storage solutions, Murphy Moving & Storage ensures a reliable and efficient experience for every client. 

Reach out today to work with our trusted moving professionals!