Murphy Move Coordinator Awarded for Quality
Brewster, NY — Mayflower Transit has honored 10 individuals with the annual Heart of Quality award, which was created to recognize move coordinators throughout the van line who provide customers with exceptional service. An integral part of the moving process, it is the move coordinator’s role to serve as a single point of contact for the customer and all service providers throughout the entire move, so that the relocation experience is successful from the preparation through the final delivery stages.
The recognition acknowledges excellent individual performance as measured by Mayflower’s customers on its post-move survey. Winners and honorable mention recipients were chosen within agency size categories in the Mayflower system for their performance during 2016. Honorees were chosen from move coordinators at more than 400 domestic Mayflower moving company agencies.
Congratulations to Geraldine Mara for winning Runner-Up for the Heart of Quality for our size category!
With more than 2,000 coordinators in the agency system, this is certainly a high honor. Only one award winner and runner-up are awarded for each size category. To qualify for the HoQ award each nominee must meet with a minimum number of customer feedback survey returns and a median score of at least 4.43. Please join us in congratulating Geraldine Mara on this great accomplishment and recognition for our moving company!